I'm having trouble resetting my password

If you are having issues resetting your password, there are a couple of things to be aware of.

The link in the email you receive when resetting your password is a single-use link. This means it can only be used once before it becomes inactive. If you need to try resetting your password again, you must request a new link.

Every subsequent link request cancels a previous link. You can only have one active password reset link at a time. Only the most recent link will work.

Passwords are case-sensitive. Check if Caps Lock is on!

Before saving your new password, we strongly recommend you use the "reveal" button to see the new password you have typed to ensure it is as you expect it to be.

To do this click the 'eye' icon.